At Minhas Forge, every knife, axe, collector piece, and jewelry item is handcrafted with care, which means shipping is handled just as carefully. This policy explains how we process, package, and deliver your order so you know exactly what to expect from the moment you check out to the moment your package arrives.
Order Processing Time
Because our products are handmade or hand-finished by skilled artisans rather than mass-produced, please allow 3–7 business days for your order to be processed before it ships. This includes quality inspection, sharpening (where applicable), and secure packaging. During high-demand periods (holiday seasons, product launches, or large custom orders), processing may extend to 7–10 business days — we will notify you by email if this happens.
Custom, engraved, or made-to-order items may require additional lead time, which will be clearly stated on the individual product page before you purchase. If you need an item by a specific date, please email us at minhasforge@gmail.com before ordering so we can confirm feasibility.
Shipping Destinations
At this time, Minhas Forge ships exclusively within the United States, including all 50 states. We do not currently offer international shipping, but we hope to expand in the future — sign up for our newsletter or follow us on social media for updates.
Shipping Rates
Shipping costs are calculated automatically at checkout based on:
- The destination address
- The total weight and dimensions of your order
- The shipping speed you select
We may occasionally offer free shipping promotions on qualifying orders, which will be clearly advertised on our homepage or at checkout.
Shipping Carriers & Delivery Times
We ship using trusted national carriers, including USPS, UPS, and FedEx, depending on your location and the size of your order. Estimated delivery times after processing are:
- Standard Shipping: 3–8 business days
- Expedited Shipping (if selected at checkout): 1–3 business days
Please note that these are estimates provided by the carrier and are not guaranteed. Delivery times may be affected by weather, high shipping volume (especially around holidays), or carrier delays outside of our control.
Order Tracking
Once your order ships, you will automatically receive a shipping confirmation email containing your tracking number and a link to track your package in real time. Please allow 24–48 hours after receiving this email for tracking information to fully update on the carrier's website.
Special Handling for Knives & Axes
Because Minhas Forge specializes in bladed and edged products, every knife and axe is packaged with extra protective materials — including blade guards, sheaths, and reinforced boxing — to ensure it arrives in the same condition it left our workshop.
Please be aware that the shipment of knives and axes is subject to state and local laws, which can vary. Some carriers may impose additional restrictions on shipping certain blade lengths or types to specific states or municipalities. It is the customer's responsibility to verify that purchasing, receiving, and owning a bladed item is legal in their state or city before placing an order. Minhas Forge reserves the right to refuse or cancel any order that we believe may violate local, state, or federal law.
Address Accuracy
Please double-check your shipping address at checkout. Minhas Forge is not responsible for orders shipped to an incorrect address provided by the customer. If you notice an error immediately after placing your order, contact us right away at minhasforge@gmail.com — we will do our best to correct it before the order ships, but we cannot guarantee changes once an order has entered processing.
Lost, Stolen, or Damaged Packages
If your tracking shows your package as delivered but you have not received it, please check with neighbors and your local carrier office first, as packages are sometimes marked delivered slightly before arrival. If the issue isn't resolved within 48 hours, contact us at minhasforge@gmail.com.
If your package arrives visibly damaged, please:
- Take clear photos of the packaging and the damaged item.
- Do not discard the packaging until the issue is resolved.
- Email us within 7 days of delivery with your order number and photos.
We will work with you promptly to arrange a replacement, repair, or refund, depending on the situation.
Delays Beyond Our Control
Minhas Forge is not responsible for shipping delays caused by weather events, natural disasters, customs (if applicable in the future), carrier strikes, or other circumstances beyond our reasonable control. We will do our best to keep you informed if such delays occur.
Questions?
If you have any questions about your shipment, order status, or this policy, please reach out to us anytime at minhasforge@gmail.com. We're a small, family-rooted business and we genuinely care about getting your order to you safely.