Every piece that leaves the Minhas Forge workshop is inspected for quality before it ships, because we take pride in what we make. That said, we understand that sometimes a return or exchange is necessary — whether an item doesn't fit your expectations, arrived with an issue, or you simply changed your mind. This policy outlines exactly how returns, exchanges, and refunds work so there are no surprises.
Return Eligibility Window
You have 14 days from the date of delivery to request a return or exchange. After this window closes, we are unable to accept returns, except in cases of manufacturing defects covered separately below.
To be eligible for a return, your item must meet all of the following conditions:
- Unused and in the same condition you received it
- Free of any sharpening, modification, or alteration
- In its original packaging, including any boxes, sheaths, guards, or protective materials
- Accompanied by proof of purchase (order number or receipt)
Items That Cannot Be Returned
Because of the handmade and personalized nature of some of our work, the following items are final sale and not eligible for return or refund:
- Custom-made, personalized, or engraved knives, axes, or jewelry
- Items that have been used, sharpened, or show signs of wear
- Items missing original packaging or accessories (sheath, box, certificate of authenticity, etc.)
- Gift cards
- Clearance or "final sale" marked items
How to Start a Return
To begin a return, please email us at minhasforge@gmail.com with:
- Your order number
- The item(s) you'd like to return
- The reason for the return
- Photos of the item, if the return is due to a defect or damage
Once we review your request, we will send you return instructions, including the return address. Please do not send items back without first contacting us, as unauthorized returns may not be processed.
Return Shipping Costs
- If the return is due to a change of mind or personal preference, the customer is responsible for return shipping costs, and we recommend using a trackable shipping method, as Minhas Forge is not responsible for items lost in transit back to us.
- If the return is due to our error (wrong item shipped, manufacturing defect, or damage in transit), Minhas Forge will cover return shipping costs and provide a prepaid label where possible.
Inspection & Approval
Once we receive your returned item, our team will inspect it within 3–5 business days to confirm it meets the return conditions listed above. We will notify you by email of the approval or rejection of your return. If the item does not meet our return criteria (e.g., it has been used or sharpened), it may be sent back to you at your expense, and no refund will be issued.
Refund Timeline
Once your return is approved:
- Refunds are issued to your original payment method.
- Please allow 5–10 business days for the refund to appear, depending on your bank or card issuer's processing times.
- Original shipping fees (if any were charged) are non-refundable, except in cases where the return is due to our error.
Exchanges
We currently process exchanges as a return followed by a new order, rather than a direct swap. If you'd like a different size, style, or item, please start a return for the original item and place a new order for the item you'd prefer. This ensures the fastest turnaround and lets you lock in the new item before it potentially sells out.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or isn't what you ordered, we will make it right at no extra cost to you. Please contact us within 7 days of delivery with:
- Your order number
- A description of the issue
- Clear photos showing the damage or defect
Depending on the situation, we will offer one of the following at no charge:
- A full replacement
- A repair (where feasible, given the handmade nature of the product)
- A full refund, including original shipping costs
Restocking Fee
We do not charge a restocking fee on standard returns that meet our eligibility criteria.
Cancellations
Because many of our items are made or finished to order, we can only accept order cancellations within 24 hours of purchase, before production/finishing begins. To cancel, email us immediately at minhasforge@gmail.com with your order number. Once an order has entered production or shipped, it is treated as a standard return under the policy above.
Warranty Note
Separate from returns, Minhas Forge stands behind the craftsmanship of our blades against manufacturing defects. If a defect appears after your return window has closed, please still reach out — we evaluate these on a case-by-case basis and want you to be a satisfied, lifelong customer.
Contact Us
For any return, refund, or exchange questions, reach out anytime at minhasforge@gmail.com or write to us at 1001 S Main St, Ste 500, Kalispell, MT, United States. We aim to respond within 1–2 business days