Minhas Forge ("we," "us," "our," or "Minhas Forge") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect when you visit or make a purchase from our website, how we use and protect that information, who we share it with, and the choices and rights available to you. By using our website, you agree to the collection and use of information as described in this policy.
Who We Are
Minhas Forge is a handmade knife, axe, collector piece, and jewelry business based at 1001 S Main St, Ste 500, Kalispell, MT, United States. You can reach us anytime at minhasforge@gmail.com.
Information We Collect
1. Information You Provide Directly
- Contact details: name, email address, phone number, shipping and billing address
- Account information, if you create an account with us
- Order details: items purchased, order history, custom order specifications
- Payment information: processed securely through our third-party payment processor — Minhas Forge does not store your full credit card number
- Communications: messages you send us via email, contact forms, or social media
2. Information Collected Automatically When you browse our website, we (and our service providers) automatically collect certain technical information, including:
- IP address and approximate location
- Browser type, device type, and operating system
- Pages viewed, time spent on our site, and referring website
- Shopping cart activity, including items added or abandoned
This information is collected through cookies, pixels, and similar tracking technologies.
3. Information from Third Parties We may receive information about you from third-party services we use to run our store, such as payment processors, shipping carriers, email marketing platforms, and advertising partners (for example, if you interact with our Meta, TikTok, or Google ads).
How We Use Your Information
We use the information we collect to:
- Process, fulfill, and ship your orders
- Communicate with you about your order status, shipping updates, and customer service inquiries
- Send you marketing emails, promotions, and product updates — only if you have opted in, and you may unsubscribe at any time
- Improve our website, products, and customer experience
- Detect and prevent fraud, unauthorized transactions, and other illegal activities
- Comply with legal, tax, and regulatory obligations
- Personalize your shopping experience, including product recommendations and retargeting ads
Cookies & Tracking Technologies
Our website uses cookies and similar technologies to:
- Keep items in your shopping cart between visits
- Remember your preferences and login details
- Analyze site traffic and performance (e.g., via Google Analytics)
- Deliver relevant advertising through platforms like Meta (Facebook/Instagram), TikTok, and Pinterest, if enabled
You can control or disable cookies through your browser settings at any time. Please note that disabling cookies may affect certain features of our website, such as your shopping cart.
How We Share Your Information
We do not sell your personal information to third parties. We may share your information only with trusted service providers who help us operate our business, including:
- Payment processors (to securely process transactions)
- Shipping and fulfillment carriers (to deliver your order)
- Email and SMS marketing platforms (if you've opted in)
- Website hosting and analytics providers (e.g., Shopify, Google Analytics)
- Advertising platforms (e.g., Meta Pixel, TikTok Pixel), if you have not opted out
These providers are only permitted to use your information to perform services on our behalf and are required to protect your data.
We may also disclose information if required by law, such as to comply with a subpoena, legal process, or government request, or to protect the rights, property, or safety of Minhas Forge, our customers, or others.
Data Security
We take reasonable technical and organizational measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. Payment information is processed through PCI-compliant, encrypted payment gateways. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy — including order fulfillment, customer service, legal, tax, and accounting requirements. If you request deletion of your data, we will remove it unless we are legally required to retain it.
Your Rights & Choices
Depending on your state of residence, you may have rights including the ability to:
- Access the personal information we hold about you
- Correct inaccurate information
- Request deletion of your personal information
- Opt out of marketing communications at any time by clicking "unsubscribe" in any email or contacting us directly
- Opt out of the sale or sharing of personal information for targeted advertising (where applicable under state law, e.g., California, Virginia, Colorado)
To exercise any of these rights, contact us at minhasforge@gmail.com. We will respond within a reasonable timeframe as required by applicable law.
Children's Privacy
Our website and products are not directed at children under the age of 13 (or under 18 for age-restricted items such as knives and axes), and we do not knowingly collect personal information from children. If we learn that we have inadvertently collected information from a child, we will delete it promptly.
Third-Party Links
Our website may contain links to third-party websites, including our social media pages (Instagram, TikTok, YouTube, Facebook, Pinterest). We are not responsible for the privacy practices of these external sites, and we encourage you to review their privacy policies separately.
Do Not Track Signals
Some browsers offer a "Do Not Track" (DNT) signal. Our website does not currently respond to DNT signals, as there is no industry-standard approach to honoring them yet.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any changes will be posted on this page with an updated "Last updated" date. We encourage you to review this policy periodically.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or how your information is handled, please contact us at:
Minhas Forge 1001 S Main St, Ste 500, Kalispell, MT, United States Email: minhasforge@gmail.com