Processing Time All Minhas Forge pieces are handmade to order or hand-finished before shipping. Please allow 3–7 business days for order processing before your item ships. Custom or engraved pieces may require additional time — estimated timelines are shown on the product page.
Shipping Rates & Delivery We currently ship within the United States. Shipping costs are calculated at checkout based on your location and the weight of your order. Estimated delivery time after processing is 3–8 business days via standard carriers (USPS/UPS/FedEx), depending on your location.
Order Tracking Once your order ships, you will receive a confirmation email with a tracking number. Please allow 24–48 hours for tracking information to update.
Knives, Axes & Sharp Items All blades are securely packaged and sheathed/guarded for safe transit. Please note: some carriers and local laws restrict shipment of certain bladed items to specific states or internationally. It is the customer's responsibility to confirm that owning the item is legal in their state/region before ordering.
International Shipping At this time, Minhas Forge ships only within the United States. [Update this if you plan to expand internationally.]
Lost or Damaged Packages If your package arrives damaged or is lost in transit, please contact us at minhasforge@gmail.com within 7 days of the delivery date (or expected delivery date) with your order number and photos (if damaged), and we will work with you to resolve the issue.
2. Refund & Return Policy
Our Promise Because every Minhas Forge piece is handcrafted, we stand behind the quality of our workmanship. If you're not satisfied, we're here to help.
Return Window You may request a return within 14 days of delivery. To be eligible, the item must be unused, in its original condition, and in its original packaging.
Non-Returnable Items
- Custom, personalized, or engraved items
- Items showing signs of use, sharpening, or damage caused after delivery
- Sale/clearance items marked as final sale
How to Start a Return Email minhasforge@gmail.com with your order number and reason for return. We will provide return instructions once approved. Customers are responsible for return shipping costs unless the item arrived defective or incorrect.
Refunds Once we receive and inspect your returned item, we will notify you of the approval status. Approved refunds are issued to your original payment method within 5–10 business days.
Exchanges If you'd like a different item, the fastest way is to return the original item and place a new order.
Damaged or Defective Items If your item arrives damaged or defective, contact us within 7 days of delivery with photos, and we will offer a replacement, repair, or full refund at no additional cost to you.